If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 855-736-7315 or email cs@geiger.com.
All returns must be authorized by Customer Service. Call or email Geiger for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. Returns on non-defective merchandise are accepted if the item is inventoried in the Geiger warehouse. On-demand items are not subject to return unless defective. Contact Customer Service for further details.
Employees may make purchases after creating a user account with their email address and a personally selected password. Please be sure to complete all necessary information during checkout.
The CSC eStore accepts credit cards only. You can pay via Visa, MasterCard, or American Express. Both personal and company cards can be used depending on the type of purchase. Charges on your statement will appear as "Geiger Catalogs." Please note that we will request authorization on your card for the order total, but will not finalize charges to your account until after your order has shipped complete. Funds may appear as unavailable on your account during this time, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.
If you prefer, you can also order by phone by calling Customer Service at 855-736-7315 (U.S. only).
You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Upon ordering, you will be provided with an estimated delivery date. You will also be sent tracking information to check your order’s status. You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Merchandise pricing does not include shipping. Please refer to the table below to calculate your shipping cost based on order total:
|
Order Total |
Shipping Fee |
|
|
up to $25 |
$9.00 |
|
|
$25.01 - $50 |
$10.00 |
|
|
$50.01 - $75 |
$11.00 |
|
|
$75.01 - $100 |
$12.00 |
|
|
$100.01 and UP |
$12 + Add $4 for every $50 |
|
|
For expedited shipping, add the following upcharge to the standard rates above: |
||
|
3-Day Select |
$30 |
|
|
2-Day Air |
$45 |
|
|
Next Day Air |
$145 |
|
Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.
Business purchases will be shipped on MITER Brands Fed-Ex account number. Please select Ground service unless your order is needed for a specific event and air service is required. Please note that selecting an air service does not lessen the production times.
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
Enter your gift certificate number at checkout to apply it to your order. If your order total exceeds your certificate amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). If your order total is less than your certificate amount, any unused balance will remain available for future use until the date of certificate expiration. Keep in mind when shopping that your merchandise total does not include tax and shipping.
Having trouble applying your gift certificate? Check to be sure you are entering the certificate code exactly as it appears, including all capitalization and punctuation accordingly, and that the certificate has not expired. If you continue to experience challenges, please call us at 855-736-7315.
On the login screen, click "Forgot Password," enter your email address associated with the account, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new password through the Account page. You may also email contact Customer Service at cs@geiger.com for assistance.
You can update your password at any time through the Account page by selecting Password.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 855-736-7315.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Account page.
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as they are produced specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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